Firm News

Healthcare’s new challenge: online reputation management

Our report Patient Experience 2.0: Expanding Your Horizons  was prominently cited in a recent article from CIO.com:

Healthcare consumers are not just taking charge of their healthcare decisions; they are weighing in on everything from price transparency and care quality to the demeanor and friendliness of their care providers, and they are expressing themselves on social media.

A recent survey by consulting firm Jarrard Inc., titled Patient Experience 2.0, provides some insights into the challenges faced by health systems in understanding healthcare consumers.