Firm News

Healthcare’s new challenge: online reputation management

Our report Patient Experience 2.0: Expanding Your Horizons  was prominently cited in a recent article from CIO.com:

Healthcare consumers are not just taking charge of their healthcare decisions; they are weighing in on everything from price transparency and care quality to the demeanor and friendliness of their care providers, and they are expressing themselves on social media.

A recent survey by consulting firm Jarrard Inc., titled Patient Experience 2.0, provides some insights into the challenges faced by health systems in understanding healthcare consumers.

 

 

Have Our Thinking Delivered to Your Inbox »