PATIENT EXPERIENCE

To learn how some of the nation’s most cutting-edge health systems are designing their Patient Experience, we invite you to download a copy our free report Patient Experience 2.0: Expanding Your Horizons.

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Healthcare is in the midst of transforming to a consumer-based industry, which means that patient experience will dictate an organization’s success. And patients’ expectations are changing as they take a more active role in their healthcare. The way providers engage with them and the experience patients have before, during and after their care episodes will become the drivers of patient loyalty, reimbursement and business. To be truly successful, effective PX begins with happy employees and clinicians and spans every touch point a patient has throughout the entire care episode.

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How We Help

  • Build systematic patient-experience programs from the ground up
  • Assess or enhance an organization’s current patient experience program
  • Develop strategic campaigns to drive patient experience program throughout the organization
  • Develop and execute employee training
  • Initiate and encourage stakeholder engagement
  • Manage reputation enhancement
  • Establish measures of success

Patient Experience Articles

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