Spotlight

Patient Acquisition & Experience

Patient Experience

Recapturing and attracting new patients is top-of-mind for every healthcare provider in America today. Securing patients in this uncertain, urgent time is one challenge. Keeping them is another.

That’s why we’ve developed an accelerated, yet comprehensive, approach to patient and prospect experience.

A word from our clients:

“We looked at the typical tactics for Px and realized we needed something different. Together, we created something that belongs to Lee Health.”

– Lisa Sgarlata, Chief Patient Care Officer/Chief Nurse Executive, Lee Health

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Our Patient Experience Consultancy targets the human experience of healthcare. We study your organization’s body language and provide strategies that energize and align your workforce so they can provide a brand-worthy, top-caliber experience for the patients they serve.

Our Patient Acquisition Team partners with you to strategically drive patient volume using a custom patient/prospect communications platform that reaches them where they are.

Services we provide include:

Patient Journey

Patient Journey and Experience Mapping

Understand how patients experience your organization and identify opportunities for improvement

Secret Shopper

Secret Shopper Studies

Discern your patient’s point of view through all physical and digital access, compare against competitors and gain a roadmap for improvement

Virtual Experience

Virtual Experience Training and Patient Acquisition

Ensure your providers deliver a superior telehealth experience – from coaching to creation of digital strategy and telehealth consumer campaigns

Exceptional experience

Communications Framework for Exceptional Experience

Leverage best practices to train employees and physicians on effectively communicating with patients, families and colleagues

Workforce resilience

Workforce Resilience

Understand the emotional and physical impact on your team and build support to remain resilient for the future

Digital Roadmap

Digital Roadmap for Patient Acquisition

Generate within 45 days a comprehensive digital strategy and plan to grow volume

No learning curve. No cookie-cutter approach. It’s not about doing more, but getting more. Let’s get to work.

Our Latest Patient Acquisition & Experience Thinking