That’s why we’ve developed an accelerated, yet comprehensive, approach to patient and prospect experience.
“We looked at the typical tactics for Px and realized we needed something different. Together, we created something that belongs to Lee Health.”
– Lisa Sgarlata, Chief Patient Care Officer/Chief Nurse Executive, Lee Health
Our Patient Experience Consultancy targets the human experience of healthcare. We study your organization’s body language and provide strategies that energize and align your workforce so they can provide a brand-worthy, top-caliber experience for the patients they serve.
Our Patient Acquisition Team partners with you to strategically drive patient volume using a custom patient/prospect communications platform that reaches them where they are.
Services we provide include:
Patient Journey and Experience Mapping
Understand how patients experience your organization and identify opportunities for improvement
Secret Shopper Studies
Discern your patient’s point of view through all physical and digital access, compare against competitors and gain a roadmap for improvement
Virtual Experience Training and Patient Acquisition
Ensure your providers deliver a superior telehealth experience – from coaching to creation of digital strategy and telehealth consumer campaigns
Communications Framework for Exceptional Experience
Leverage best practices to train employees and physicians on effectively communicating with patients, families and colleagues
Understand the emotional and physical impact on your team and build support to remain resilient for the future
Digital Roadmap for Patient Acquisition
Generate within 45 days a comprehensive digital strategy and plan to grow volume