One poorly managed crisis or major issue can be catastrophic to the good reputation and momentum you’ve spent years building.
CHALLENGE
Crisis & Issue
Trusted partnership when you need it most
Have a challenge? Game on.
Protecting your reputation before, during and after high-stress issues
For two decades, our crisis experts have worked with healthcare leaders to anticipate and navigate the toughest issues imaginable. We’ve seen it all.
- Employee/clinician misconduct
- Clinical errors and patient safety incidents
- Natural disasters and disease outbreaks
- Mass casualty events, active shooter situations and civil unrest
- Infrastructure failures and supply chain disruptions
- Staff shortages or strikes
- Regulatory issues
- Malpractice lawsuits
- Medicare/Medicaid issues
- Negative media coverage and controversial social media
Our team is ready to help you proactively prepare for crisis scenarios, to manage active events and to navigate longer-term issues. And when lightning strikes, we’re available 24/7 to help you resolve the most challenging situations.
Our Approach
Regardless of the issue or crisis, you can count on a dedicated team of experienced Jarrard advisors coupled with our research professionals to deliver strategies that are grounded in true analysis of public perception. Our counselors provide guidance, intel, tech and tools to tackle high-stakes situations confidently and protect the trust your organization has earned among employees, physicians, patients and the community.
Our Capabilities
Crisis Preparedness
We build a customized — and often scalable — comprehensive crisis communications preparedness strategy to serve as a roadmap that allows you to swiftly assess and determine your course to mitigate the situation and own the narrative. So instead of reacting, you assume alignment, control and confidence as you resolve the issue.
Active Crisis Management
We can parachute in at a moment’s notice to help you address immediate needs, communicate with internal and external stakeholders and develop action plans. We work alongside you, providing round-the-clock counsel so your organization can effectively continue to serve your patients and communities as soon as possible.
Long-Term Issue Navigation
Unlike an active crisis, these are slow-burning, systemic issues that require continued strategic management and engagement – sometimes unfolding over weeks, months or years. Whether unique events or active crises that have moved past the acute phase and into ongoing management and reputation repair, we can help.
Case Studies
Insights
Resources
Download our Crisis Response One-Pager
