Join host Anne Hancock Toomey as she sits down with Sheri Shapiro, Senior Executive Vice President, and Chief Strategy Officer of CommonSpirit Health. Shapiro shares her impressive journey from learning customer service and breaking bad news at a dry cleaner, to healthcare consulting to leadership roles at organizations like Trinity Health and CommonSpirit Health.
Throughout the conversation, Shapiro comes back to the foundational ideas of authentic leadership, effective communication and empathetic management. She also delves into her experiences outside healthcare, including pharma (Pfizer) and automotive (Ford Motor Company), and the lessons in branding, marketing and consumer-centric thinking learned along the way. Shapiro opens up about balancing a demanding career with family life, offering insight into her personal challenges and triumphs. Oh, and her middle name is Grit. Tune in for an engaging conversation filled with valuable takeaways on leadership and personal growth.
Episode Highlights
- 01:26 Meeting Sherry Shapiro
- 02:14 Shapiro’s Emphasis on Authentic Leadership
- 03:22 Early Life and Career
- 04:15 First Job Lessons
- 05:30 The Power of Grit
- 06:37 Influential Leaders
- 08:39 Career Journey: Consulting to Healthcare
- 17:52 Transition to Trinity Health
- 21:18 Teamwork and Strategic Planning
- 22:58 Key Ingredients for Successful Change Management
- 25:54 Transition to CommonSpirit Health
- 28:36 Balancing Leadership and Family Life
- 34:13 Effective Leadership Traits
- 37:43 Lightning Round and Final Thoughts
