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Crisis Management & Issue Navigation

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Expert Partnership when You Need it Most

The stakes are high. The pressure is on.

In today’s tense healthcare climate, one poorly managed crisis or major issue can be catastrophic. In an instant, you can lose the good reputation and momentum you’ve spent years building, leading to long-term harm that’s difficult to repair. Our crisis and government relations experts have worked alongside hundreds of healthcare leaders to anticipate and navigate the toughest issues imaginable—from data breaches and medical errors to government investigations and legal firestorms. When lightning strikes, we’re available 24/7 to help you prepare for and resolve the most challenging situations.

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Our Work

Crisis Preparedness

Good leaders know that the key to tackling – and ideally avoiding – tomorrow’s challenge is being well prepared today while keeping a pulse on issues that can turn into a crisis. A proactive and comprehensive crisis communications preparedness strategy is a roadmap that allows you to swiftly assess and determine your course to mitigate the situation and own the narrative. Instead of reacting, it enables you to assume alignment, control and confidence as you resolve the issue.

 

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Active Crisis Management

When lighting strikes, we’re here to help. No matter what you’re facing, our team is ready to parachute in at a moment’s notice to help you address immediate needs, communicate with internal and external stakeholders and develop action plans. Our experienced team walks alongside you, providing round-the-clock counsel so your organization can get back to serving your patients, clients and communities as quickly and smoothly as possible.

 

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Long-Term Issue Navigation

Not all challenges come as a sudden crisis. Some are sustained, unfolding and evolving over months or even years. Unlike an active crisis, these are slow-burning, systemic issues that require continued strategic management and engagement. Whether unique events or active crises that have moved past the acute phase and into ongoing management and reputation repair, we’re here to join you on this journey.

Contact Us

Crisis Preparedness

Good leaders know that the key to tackling – and ideally avoiding – tomorrow’s challenge is being well prepared today while keeping a pulse on issues that can turn into a crisis. A proactive and comprehensive crisis communications preparedness strategy is a roadmap that allows you to swiftly assess and determine your course to mitigate the situation and own the narrative. Instead of reacting, it enables you to assume alignment, control and confidence as you resolve the issue.

 

Learn more

Active Crisis Management

When lighting strikes, we’re here to help. No matter what you’re facing, our team is ready to parachute in at a moment’s notice to help you address immediate needs, communicate with internal and external stakeholders and develop action plans. Our experienced team walks alongside you, providing round-the-clock counsel so your organization can get back to serving your patients, clients and communities as quickly and smoothly as possible.

 

Contact Us

Long-Term Issue Navigation

Not all challenges come as a sudden crisis. Some are sustained, unfolding and evolving over months or even years. Unlike an active crisis, these are slow-burning, systemic issues that require continued strategic management and engagement. Whether unique events or active crises that have moved past the acute phase and into ongoing management and reputation repair, we’re here to join you on this journey.

Contact Us

Expertise in Action

  • Cybersecurity/Data Incidents
  • Employee/Clinician Misconduct
  • Controversial Social Media Posts
  • Regulatory Issues
  • Patient Safety Incidents
  • Natural Disasters
  • Payer Disputes
  • Clinical Errors
  • Disease Outbreaks
  • Mass Casualty Events
  • Active Shooter Situations
  • Infrastructure Failures
  • Staff Shortages or Strikes
  • Civil Unrest or Protests
  • Supply Chain Disruptions
  • Malpractice Lawsuits
  • Negative Media Coverage
  • Medicare/Medicaid Issues
  • Cybersecurity/Data Incidents
  • Employee/Clinician Misconduct
  • Controversial Social Media Posts
  • Regulatory Issues
  • Patient Safety Incidents
  • Natural Disasters
  • Payer Disputes
  • Clinical Errors
  • Disease Outbreaks
  • Mass Casualty Events
  • Active Shooter Situations
  • Infrastructure Failures
  • Staff Shortages or Strikes
  • Civil Unrest or Protests
  • Supply Chain Disruptions
  • Malpractice Lawsuits
  • Negative Media Coverage
  • Medicare/Medicaid Issues

 Elevate an Emerging Crisis Situation Download our Crisis Response One-Pager

  Download our Crisis Counsel & Issue Navigation One-Pager

Issues & Advocacy Case Studies

Precarious to Secure: Resolving a Cybersecurity Issue

Precarious to Secure: Resolving a Cybersecurity Issue

Managing Workplace Violence Before It Became Headlines

Managing Workplace Violence Before It Became Headlines

Discredited to Advocate: Reconciling Community Relations

Discredited to Advocate: Reconciling Community Relations

Interested in learning more about how we can help in moments of change, challenge and opportunity?

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