Services

Issue Navigation

One poorly managed crisis or major issue can damage the good reputation and momentum you’ve built over years and reinforced during the pandemic.

Our crisis and government relations experts have worked with hundreds of healthcare leaders to anticipate and navigate the toughest issues they have today, including government investigations, data breaches, COVID-19 concerns, certificates of need, labor issues, medical errors and other high-stakes situations.

 

Planning for Issues

We arm healthcare leaders with concrete communications, government relations, and digital engagement plans to solve strategically significant regulatory puzzles or prepare for crises before they ever surface.

Crisis in the Moment

When you have an issue already in progress, time is of the essence. We immediately assemble a custom team of advisers with expertise in everything from government relations to online reputation management, ready to walk alongside you 24/7. Our seasoned counselors provide guidance and an integrated suite of tools to tackle high-stakes situations confidently and protect the trust your organization has earned among employees, physicians, patients and the community as they interact with you in-person, in print and online.

Case Studies

Successfully navigating a '60 Minutes' investigation

Protecting a system's reputation during data breach

Leveraging support for a CON battle of the ages

Recent Client Engagements

Proactive crisis plan & training

Labor Relations

Patient Abuse

Clinician Malpractice

Data Breach

Cybersecurity

CMS Investigation/Immediate Jeopardy

Payer contract dispute

Employee Misconduct

Certificate of Need (CON)

Bankruptcy filing (Ch. 7 and 11)

Loss of accreditation (various)

Qui tam lawsuits

Facility or service line closures

Divestitures

Our Latest Thinking on Issue Navigation