Services
Issue Navigation
One poorly managed crisis or major issue can damage the good reputation and momentum you’ve spent years building.
Our crisis and government relations experts have worked with hundreds of healthcare leaders to anticipate and navigate the toughest issues they have today, including government investigations, data breaches, certificates of need, labor issues, medical errors and other high-stakes situations.
Planning for Issues
We arm healthcare leaders with concrete communications, government relations, and digital engagement plans to solve strategically significant regulatory puzzles or prepare for crises before they ever surface.
Crisis in the Moment
When you have an issue already in progress, time is of the essence. We immediately assemble a custom team of advisers with expertise in everything from government relations to online reputation management, ready to walk alongside you 24/7. Our seasoned counselors provide guidance and an integrated suite of tools to tackle high-stakes situations confidently and protect the trust your organization has earned among employees, physicians, patients and the community as they interact with you in-person, in print and online.
Case Studies
Successfully navigating a '60 Minutes' investigation
Protecting a system's reputation during data breach
Leveraging support for a CON battle of the ages
Recent Client Engagements
Proactive crisis plan & training
Labor Relations
Patient Abuse
Clinician Malpractice
Data Breach
Cybersecurity
CMS Investigation/Immediate Jeopardy
Payer contract dispute
Employee Misconduct
Certificate of Need (CON)
Bankruptcy filing (Ch. 7 and 11)
Loss of accreditation (various)
Qui tam lawsuits
Facility or service line closures
Divestitures
Our Latest Thinking on Issue Navigation
June 2, 2020
May 26, 2020
