Our Thinking

Our special report helps leaders think proactively about creating a culture of transparency that permeates entire organizations and ultimately reaches interactions with patients. It shares background, best practices and practical tools.

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During this transformative time in healthcare, employees are hungry for clear information. Learn how top communicators at health systems across the country are arming their managers, exploring new tools and engaging employees to improve patient care.

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The way providers engage with them and the experience patients have before, during and after their care episodes will become the drivers of patient loyalty, reimbursement and business. Effective PX begins with happy employees and clinicians and spans every patient touch point.

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#IPREXpartners @JarrardInc & @DesautelHege came together this week at the #SHSMD19 health care conference in Nashville. They got a real "Taste of Nashville" at @JarrardInc's event at @NGBDistillery #healthcare #communications #IPREX https://t.co/8lwKW6duda JarrardInc photo

If you attended #shsmd19, you're either on a plane or already back in your office. On a plane? Take advantage of the time and check out our takeaways from Tuesday's sessions. In the office? Read it when you need a break from catching up on email. https://t.co/NXkzCSnHSb

If you enjoy our thinking - High Stakes, #ArtOfChange, coverage of #SHSMD19 - take a moment to subscribe. We promise to respect your time and only give you the best insights into subjects that matter for your work in #healthcare.


Tense (but friendly!) discussion between audience and @Ankura_Consult & @ChenMed speakers pushing boundaries on models of ambulatory care. Encapsulates the challenges traditional #healthcare providers face today. An uncomfortable but necessary conversation #shsmd19 https://t.co/RmVB0mdjY9 JarrardInc photo

An interesting notion being put forward by @KetchumPR & @Ascensionorg Your brand is not what you out out there, it's how it's received. Just look at anyone's YouTube comments and you'll understand how the brand is perceived. The comments ARE the Brand #SHSMD19 https://t.co/98z5QFLoyF JarrardInc photo

Fascinating talk from @NorthwesternMed comms team on aligning #crisis #communications during incidents using examples of armed patient and flooded inpatient facility.

Even simple things like taking control of your email distribution can make huge difference in a crisis. #shsmd19 https://t.co/h0U0WmV4LQ
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Our Thinking

Inside Baseball

Your good-natured authority for news, commentary and actionable tips – with a dash of rumor – out of our home cities: Nashville, healthcare’s capital, and Chicago, the industry’s venture capital hub.

Reading the Tea Leaves at J.P. Morgan