Our Thinking

Our special report helps leaders think proactively about creating a culture of transparency that permeates entire organizations and ultimately reaches interactions with patients. It shares background, best practices and practical tools.

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Internal Communications Imperative cover

During this transformative time in healthcare, employees are hungry for clear information. Learn how top communicators at health systems across the country are arming their managers, exploring new tools and engaging employees to improve patient care.

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The way providers engage with them and the experience patients have before, during and after their care episodes will become the drivers of patient loyalty, reimbursement and business. Effective PX begins with happy employees and clinicians and spans every patient touch point.

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Say it with us - "Access and Convenience, Access and Convenience..."

Bar is rising for consumerism in healthcare, but providers are still playing catch-up https://t.co/ChcgcKt2fN by @HC_Finance

We've got a simple request: check out the latest volume of Art of Change, then RT, tag or share with 3 people who would be interested in how individuals and organizations in healthcare change.

#changemanagement #hospitals #healthcare

So much to talk about in here. Progress? Yes. Long way to go? Absolutely. It would be interesting to reverse the question and see how many patients think their provider is "highly successful at sharing medical data with patients."
https://t.co/OyQKprgVQ6 by @modrnhealthcr

CMS will change hospital star ratings methodology in 2021 https://t.co/VcSS7njb1O by @CastellucciME

5 Strategies for 5 Stars: Cigna’s Approach to CMS Star Ratings https://t.co/X4uGRO3uEM

One of the most realistic yet optimistic conversations we've heard in while about the future of health(care) in the US. So many good quotes from Dr. Fernandopulle. https://t.co/fiSimvQdjN

Our Thinking

Inside Baseball

Your good-natured authority for news, commentary and actionable tips – with a dash of rumor – out of our home cities: Nashville, healthcare’s capital, and Chicago, the industry’s venture capital hub.

Reading the Tea Leaves at J.P. Morgan