Our Thinking

Our special report helps leaders think proactively about creating a culture of transparency that permeates entire organizations and ultimately reaches interactions with patients. It shares background, best practices and practical tools.

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Internal Communications Imperative cover

During this transformative time in healthcare, employees are hungry for clear information. Learn how top communicators at health systems across the country are arming their managers, exploring new tools and engaging employees to improve patient care.

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The way providers engage with them and the experience patients have before, during and after their care episodes will become the drivers of patient loyalty, reimbursement and business. Effective PX begins with happy employees and clinicians and spans every patient touch point.

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Jarrard on Twitter    

Is your healthcare org working to integrate its digital tools and create a better, more personal experience for the people who walk through your doors? This presentation from @chrisboyer at #MCSMN is a good place to start. https://t.co/Bh4rRui8Y6

With a little practice, using just the simplest of nonverbal cues can help you communicate with most anyone a little better. #ArtOfChange https://t.co/MTEc1zbqCj

It’s so easy to overlook simple, common sense strategies. @chrisboyer asks the #mcsmn crowd, “When researching how to improve your customer experience, how many of you have sat in your waiting room?”

It's a conference, so it's not appropriate to clap after every great point made by a speaker, but @chrisboyer talking about digital strategy and the importance of customer-first thinking is EVERYTHING. #MCSMN #contentstrategy https://t.co/iPb1YwVBcP JarrardInc photo

"The healthcare industry has--for too long--commoditized patients rather than focusing on what they really need and want." Learn more about how the patient experience is changing. https://t.co/L75Ov2q2BF

Our Thinking

Inside Baseball

Your good-natured authority for news, commentary and actionable tips – with a dash of rumor – out of our home cities: Nashville, healthcare’s capital, and Chicago, the industry’s venture capital hub.

Reading the Tea Leaves at J.P. Morgan