Spotlight

Patient Experience

Patient Experience

Health systems everywhere are stymied by lackluster CAHPS scores. Leaders know strong patient experience is critical to success, yet struggle with how to create sustainable improvement.

We partner with you to deliver customized strategies to increase your employee and physician engagement, improve your quality, safety and patient experience scores, boost patient loyalty – resulting in greater confidence in your leadership.

A word from our clients:

“We looked at the typical tactics for Px and realized we needed something different. Together, we created something that belongs to Lee Health.”

– Lisa Sgarlata, Chief Patient Care Officer/Chief Nurse Executive, Lee Health

Healthcare is in the midst of transforming to a consumer-based industry, which means that patient experience will dictate an organization’s success.

And patients’ expectations are changing as they take a more active role in their healthcare. The way providers engage with them and the experience patients have before, during and after their care episodes will become the drivers of patient loyalty, reimbursement and business. To be truly successful, effective PX begins with happy employees and clinicians and spans every touch point a patient has throughout the entire care episode.

To learn how some of the nation’s most cutting-edge health systems are designing their Patient Experience, we invite you to download a copy our free report Patient Experience 2.0: Expanding Your Horizons.

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