You want to lead confidently and make healthcare better.
We offer support and guidance to help you evaluate, plan and execute in any high-stakes situation. Within our four service lines, here are a few current areas of interest for our clients:
Patient Experience
Health systems everywhere are stymied by lackluster CAHPS scores. Leaders know strong patient experience is critical to success, yet struggle with how to create sustainable improvement. We partner with leaders to deliver customized strategies that will increase employee and physician engagement, improve quality, safety and patient experience scores, boost patient loyalty and produce greater confidence in leadership.
Strategy Development and Implementation
Nine out of ten organizations fail in their attempts to execute strategy, according to Inc. That’s because the smartest plan will fail without buy-in from initiative-fatigued stakeholders who prefer the status quo over yet another transformative roadmap. We help you succeed in your strategic execution by developing a plan to motivate your workforce, define key milestones, increase confidence in leadership and impact your bottom line through greater speed of adoption.
Growth Accelerator
Reputation is one of your most precious strategic assets. It’s an ace card to drive growth, attract talent, impact policy and more. Intentionally building and leveraging reputation is critical in today’s noisy healthcare industry. We help you tie your visibility work to meaningful, measurable business objectives and refine your reputation to accomplish specific business goals. You already know your market. We help you know yourself and find your voice to earn trust and advance your position.
Executive Transition
Up to half of new CEOs flame out within their first 18 months, according to the Harvard Business Review. While sometimes due to unforeseen circumstances, often, failure can be attributed to the lack of resources, time and tools needed to start new leaders off right. It takes more than the standard, agenda-driven “onboarding” process. We help set up your new leader for success by developing a steady cadence of planned and informal interactions, intel and training that foster relationships, show them what’s working (and what’s not) and build trust – quickly.