After a multi-phased strategy, development and implementation process to optimize its Digital and Technology Services (DTS) department, a leading children’s hospital in the northeast required a change management approach to effectively communicate departmental strategies, engage stakeholders and establish a new governance structure across the hospital.

Jarrard consultants were brought in to work smartly and seamlessly with the team.

• Provided communications support to share the department’s new structure and introduce a governance function designed to intake and prioritize internal requests effectively.
• Developed pre- and post-launch engagement strategies to make certain that end users’ needs were front and center in the redesigned structure and ongoing DTS operations.
• Constructed a detailed month-by-month implementation plan to track progress through defined milestones, activities and metrics, ensuring transparent and measurable advancements.
• Delivered communications training for DTS leaders, equipping them to guide their teams confidently through the change process.