2025 NATIONAL CONSUMER SURVEY EXECUTIVE SUMMARY

State of Play: Healthcare in 2025

The American public’s discontent with – and skepticism about – the nation’s healthcare industry is rampant. But there is hope and a path to rebuilding trust.

The State of Play: Healthcare in 2025 (Jarrard Inc.’s 5th annual national consumer survey) shows where healthcare organizations are falling short, who the public trusts to solve the industry’s problems, and highlights the power of local engagement.

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