The Health Systems Practice is seeking a Senior Healthcare Communications Consultant to help lead key client projects with the nation’s most prominent healthcare brands.
The work requires a strong communications foundation, excellent writing skills and demonstrated project management experience. This role is also essential in guiding internal teams to meet our clients’ needs in high-stakes moments of change, challenge and opportunity.
In some instances, the Senior Healthcare Communications Consultant will lead the client entirely, with guidance from a Vice President/Practice lead. At other times, the role will partner with practice leadership on complex clients, spearheading the execution of program tactics and the development of materials. At all times, the Senior Healthcare Communications Consultant will drive the day-to-day work for clients while assuring high quality and a collaborative team environment.
Responsibilities:
CLIENT SERVICE / TEAM MANAGEMENT
- Partner with client leader (VP or Practice lead) to drive the execution of program tactics and the hands-on development of program materials, leading the day-to-day strategy and execution of project work
- Develop client strategy and program plan against objectives and strategies of the client
- Lead clients to realize full potential, meeting all project objectives on time with the highest quality work
- Lead communications and client partnership to ensure steady flow of information and client satisfaction; present key client updates and plans with confidence
- Establish and maintain strong client relationships, helping to resolve issues that may arise
- Create and review work, ensuring the work is client-ready
- Actively explore opportunities to organically grow existing client relationships
INTERNAL CLIENT TEAM MANAGEMENT
- Identify opportunities for continuous quality improvement within the team
- Daily team advising and supervision
- Monthly/weekly staff planning/tracking including timely communications to internal leaders
BUSINESS DEVELOPMENT
- Grow current client business by identifying additional needs we can serve well
- Participate in new business development and pitches, as appropriate
- In collaboration with Practice leadership, contribute to pitch strategy and proposal development for targeted opportunities
- Ensure appropriate colleagues are brought into organic growth opportunities
FIRM MANAGEMENT
- Capture and transfer best practices in key client management
- Actively participate in appropriate firm management meetings and/or discussions
PEOPLE DEVELOPMENT
- Demonstrate and nurture Jarrard Vision, Mission and Values
- Provide team mentoring and professional development, including career development for teammates; as appropriate, directly supervise younger team members
- Help identify qualified talent to join the team through networks, affiliations, etc.
- Participate in Jarrard Academy, the firm’s venue for training and development
Qualifications and Desired Skills
- Bachelor’s degree (Master’s a plus)
- Proven expertise in working within the healthcare space required
- 5-7 years’ experience in a preferred combination of a Communications role, professional services firm (healthcare focus is preferred) and/or journalism.
- Ability to work remotely, office options in Chicago, IL and Nashville
What you can expect from us
- High-stakes work that makes healthcare better
- An inclusive and collegial workplace with understanding, innovative co-workers who care as much as you do about getting the work right
- Encouragement to ask probing questions and openness to new ideas
- Creative problem solving alongside clients who see you as a partner, not a vendor
- Investment in your growth and development via our competency-based talent development platform
- Competitive pay and benefits
Salary range: $95,000-110,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.
At Jarrard and Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.